We accept the following payment methods:
- Paypal. - All major credit cards (VISA, MasterCard, American Express, etc) via Stripe.
- COD (cash on delivery - if you're in Vietnam)

Of course! However, Paypal & some credit card providers demand that the shipping address is the same as on the credit card (so the billing and shipping address must be the same).
In case you are experiencing trouble with ordering, we recommend choosing another method of payment or contacting us for help.

Yes! We provide shipping to over 200 countries around the world.
However, there are some locations we are unable to ship to. If you happen to be located in one of those countries, please contact us at support@artflytattoo.com & we'll do our best to make special arrangements to get our product in your hands!

Packages from our warehouse in Vietnam will be shipped by DHL, Fedex or UPS depending on the weight and size of the product.
Packages shipped from our USA warehouse are shipped through Amazon Prime or USPS.

- Import taxes depend on the country we are shipping to since we ship packages directly from our headquarters in ………….. All European countries pay sales taxes when placing an order but do not need to pay additional import fees. However, some countries outside the European union do have to pay additional import fees upon the package arrival.

- All online orders placed through a verified account will ship within 24-48 hours.
- COD Cash On Delivery orders are subject to additional verification will be shipped within 1-3 business days after verification.
*Please note that there may be shipping delays during holidays or special promotions.

Shipping time varies by location. These are our estimates:
- United States 1-5 Business days.
- Canada, Europe 10-20 Business days.
- Australia, New Zealand, Asia 10-30 Business days
- Mexico, Central America, South America 15-30 Business days
*This doesn’t include our 2-5 day processing time.

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

For some shipping companies, it takes 2-3 business days for the tracking information to update on the system. If your order was placed more than 3 business days ago and there is still no information on your tracking number, please contact us.

Yes. We offer support to all machines bought from any of our official Distributors. However, be aware of scammers and copycats as we will not cover counterfeit/ fake machines.

You may catch up with us and our official distributors on tattoo conventions around the globe.
We make plans for tattoo conventions in advance and you may also see where we currently are on our social media where we post updates about tattoo conventions

All machines are guaranteed and come with a lifetime warranty against manufacturing defects. For further information regarding machine warranty and servicing, please visit the "Service your Machine" section of the site.
- Please note: the lifetime warranty does not cover items subject to general 'wear and tear' such as springs/contact screws/armature bars, nor does it cover neglect or misuse of the machine including dropping, over lubrication, or use of the machine for anything other than its intended purpose.
- We will provide service to all ArtFly machines, but a small fee will apply for all issues not covered under warranty. Warranty will be null and void, and you will be responsible for cost of service and replacement of parts if machine is returned disassembled, and/or there is evidence of improper maintenance.
- To avoid this, please make sure you don’t take apart the machine, you clean it regularly using the proper cleaning solutions and techniques, and you use ink cartridges with protective membrane to prevent fluids getting into the machine.

You will lose the warranty if your machine is damaged by negligence or is opened by unauthorized staff/ personnel.

With the serial number, we find the status of your repair in our system. It is important to tell us your serial number, in case you have any telephone inquiries or email requests regarding your repair status. Email address for your request: support@artflytattoo.com

All ARTFLY machines come with a 1 year limited manufacturer's warranty. This warranty covers any manufacturer's defect - this means any part that fails on the machine or power supply within this time frame if this should happen.
However, the One Year Warranty is voided if you:
• Drop your machine or power supply on the floor.
• Tamper with the motor or electronics.
• Replace or modify parts on your own.

If it has been longer than a year, don’t worry. We like to keep our machines running and our artists happy, so we will repair your machine below cost even when it is out of warranty. This means that we will only charge you for parts, the labor is on us. The most expensive repair on the machine is a complete drivetrain replacement, this includes the motor, motor magnet and jack.

If you try to repair your machine by yourself, the warranty will be void. There will be a charge for the repair of your device after you sign off on an estimate. We strongly recommend not to fix the machines on your own.

If you have any questions about your repair, please send an email to support@artflytattoo.com. Please do not forget to state your serial number. This is the only way to find your repair status information in our system.